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Privacy Policy

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Last updated – 18 July 2025

This Privacy Policy explains how cozysteps.uk (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from our website. By using the Site, you agree to the practices described below.

1 · Information we collect

CategoryExamples

Order & account dataName, billing & shipping address, email, phone, payment method, products ordered

Device dataIP address, browser type, referring pages, time-zone settings, cookies and identifiers collected via Wix & analytics tools

Marketing dataEmail preferences and interaction history if you subscribe to our newsletter

Support dataInformation you provide when you contact us for help

2 · How we use your information

PurposeLegal basis (US equivalents)*

Process & deliver orders, handle payments, issue invoicesContract performance

Respond to enquiries & provide customer supportLegitimate interests

Send marketing emails/SMS (only if you opt in)Consent

Analyse traffic, prevent fraud & improve servicesLegitimate interests

Comply with tax and other legal obligationsLegal obligation

*We align with U.S. state privacy laws (e.g., CCPA/CPA) and GDPR principles where applicable.

3 · Sharing your information

We share personal data only with service providers who enable us to run the store, such as:

  • Wix.com Ltd. – website hosting & payment processing

  • USPS, UPS & other couriers – order delivery

  • Email-service & marketing platforms – newsletters and updates

  • Analytics providers – site performance & advertising measurement

All partners process your data under written agreements and only for the purposes listed above.

4 · International transfers

Our store is hosted on Wix’s global cloud infrastructure (servers located in the US, EU, and other regions). Where data is transferred outside your jurisdiction, we rely on Standard Contractual Clauses or other lawful mechanisms to safeguard your information.

5 · Data retention

  • Order records: kept for 7 years (IRS & state tax requirements).

  • Marketing data: retained until you unsubscribe.

After these periods, data is securely erased or anonymised.

6 · Your privacy rights

Depending on your state or country, you may have the right to:

  • Access, correct or delete your personal data

  • Opt-out of marketing or targeted advertising

  • Request data portability (copy of your data)

  • Restrict or object to certain processing activities

  • Lodge a complaint with your state Attorney General or relevant authority

To exercise any of these rights, email contact@cozysteps.uk.

7 · Cookies

We use:

  • Essential cookies – required for cart & checkout

  • Analytics cookies – to improve performance

  • Advertising cookies – only if you consent (e.g., remarketing pixels)

You can manage cookies in your browser settings; disabling some may affect site functionality.

8 · Children

Our Site is not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided personal information, contact us so we can delete it.

9 · Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The revised version will be posted here with an updated date.

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