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SHIPPING & RETURNS

DELIVERY INFORMATION

Free Shipping:
We’re pleased to offer free standard shipping on all orders placed through cozysteps.uk. No minimum spend required.

Order Processing:

  • Orders are normally processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment has been confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a shipping notification email with tracking details once your order has been dispatched.

Shipping & Delivery Times:

  • UK: Standard shipping (free) typically takes 3–5 business days after dispatch.

  • Europe (if applicable): Standard shipping typically takes 7–14 business days after dispatch.

  • Rest of World: Delivery times may vary — typically 10–21 business days.

  • Please note these are estimates only — actual delivery times can depend on destination customs processing and local postal services.

Tracking:
A tracking number will be provided by email once your order ships. You can use this to monitor your delivery status.

Lost or Damaged Packages:
If your package appears to be lost (no tracking movement for more than 10 business days) or arrives damaged, please contact us at contact@cozysteps.uk with your order number. We will investigate and work with the carrier to resolve the issue.

RETURNS AND REFUNDS

Return & Refund Policy

Thank you for shopping at CozySteps.uk!
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.

Returns

  • You may request a return within 30 days of receiving your order.

  • To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

To initiate a return, please contact our customer service team at contact@cozysteps.uk.
We’ll provide detailed instructions and a return address.

Free Shipping Returns

  • As shipping is free, you will only be responsible for the return shipping costs, unless the item arrived damaged, defective, or incorrect.

  • In those cases, CozySteps will cover all shipping fees and send you a replacement or full refund.

Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original payment method within 3–7 business days.

  • Please note: Bank or card processing times may vary.

Exchanges

If you’d like to exchange an item for a different size or style, contact us at contact@cozysteps.uk before returning your item to ensure stock availability.

Non-Returnable Items

  • Gift cards, sale items, or personalized products cannot be returned unless defective.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email contact@cozysteps.uk within 7 days of delivery with photos of the issue. We’ll send a replacement at no additional cost.

Need Help?

For any questions or support regarding your return, please contact us at:
📩 Email: contact@cozysteps.uk

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